Returns Policy

We want you to love what you buy from Acci. This policy explains your rights under the Australian Consumer Law and how returns, refunds and exchanges work with us. It applies to purchases made at acciacci.com.au. Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

1.  Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to an exchange or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

·       Major failure - for example, a garment with a significant fault, that is unsafe, or is unfit for purpose and cannot easily be fixed. You choose the remedy: refund, replacement (subject to availability), or keeping the item and being compensated for the drop in value.

·       Minor failure - where a fault can be remedied, we may choose to repair, replace or refund within a reasonable time.

Proof of purchase (your order number or confirmation email) is required for any claim.

2.  Change-of-mind returns

If an item isn't right, we accept change-of-mind returns for a full refund to your original payment method. To be eligible:

·       you request the return within 14 days of delivery;

·       the item is unworn, unwashed and undamaged, with all tags attached, free of makeup, tan and odour, and in its original condition and packaging; and

·       you provide your order number as proof of purchase.

Original shipping charges are not refunded for change-of-mind returns, and return postage is at your cost (see section 5).

3.  What can't be returned for change of mind

The following are not eligible for change-of-mind returns:

·       items discounted at the time of purchase - clearly labelled on the product page and at checkout; and gift cards. Items showing wear, washing, alteration or damage caused after delivery cannot be accepted.

4.  How to make a return

1.   Email hello@acciacci.com.au with your order number and the item(s) you would like to return, within the eligible window.

2.   We will reply within 5 business days with your return authorisation and the return address. Please don't send anything back before you hear from us.

3.   Post the item within 7 days of authorisation, packed securely in its original condition, using a tracked service. Keep your tracking number.

4.   Once we receive and inspect the item, we will process your refund, exchange or credit - normally within 5 business days of receipt.

5.  Return shipping costs

Return type	Who pays return postage	What you receive
Change of mind and exchange (AU & international)	You - tracked service required; we recommend keeping proof of postage as we cannot be responsible for returns lost in transit	Exchange or full refund of the product price to your original payment method (original shipping not refunded)
Faulty, damaged or incorrect item	Acci - we cover reasonable return postage or send a prepaid label	Your choice of remedy under the ACL: repair, replacement (subject to availability) or full refund including original shipping

6.  Refund method and timing

Approved refunds go back to your original payment method. Once your return is received and inspected, we aim to process refunds within 5 business days; your bank or payment provider may take a further 3 to 5 business days to show the funds.

7.  Exchanges

Subject to availability, we exchange an eligible change-of-mind return for a different size of the same style. Request the exchange when you lodge your return under section 4 and we will set the new size aside for 14 days from the date we authorise it.If the size you want is unavailable, we will refund you in full, and can let you know if it becomes available again. Each item may be exchanged once; any further change is treated as a new return and a new order. An exchange is offered in addition to your rights under the Australian Consumer Law and does not limit them. Where a piece is faulty, damaged or incorrect, section 8 applies.

8.  Contact

Contact	Details
Returns & customer care	hello@acciacci.com.au
Entity	Lauren Acci Studios Pty Ltd - trading as Acci, ABN 51 690 495 937
Postal address	10 Lincoln St, Brunswick East VIC 3057
Website	acciacci.com.au