We want your Acci items to reach you safely and beautifully. This policy explains where we ship, what it costs, how long it takes, and what happens if something goes wrong. It works alongside our Terms & Conditions and Returns & Refunds Policy.  

We ship Australia-wide and internationally to New Zealand, selected Asian countries, the United States and Canada, the United Kingdom and Europe, and the United Arab Emirates and Israel. If your country is not offered at checkout, it is not currently serviced - write to us at hello@acciacci.com.au and we will tell you if we can arrange it.

Orders are processed and dispatched within 1 to 2 business days, Monday to Friday, excluding Victorian public holidays. During drop weeks and peak periods, dispatch may take up to 4 business days. You will receive a confirmation email when you order and a dispatch email with tracking when your parcel is on its way. 

Delivery estimates run from dispatch, not from the date you order, and are provided by Australia Post. All parcels are tracked. If you choose authority to leave at checkout or with the carrier, the parcel is at your risk once delivery is recorded - we recommend delivery to an address where someone can receive it.

All prices are in AUD. International shipping is a flat rate per destination - it does not change with the size or weight of your order. Asia covers Hong Kong, Japan, South Korea, Malaysia and Singapore. *Rest of world currently covers the United Arab Emirates and Israel. If your country is not offered at checkout, it is not currently serviced; write to us at hello@acciacci.com.au and we will tell you if we can arrange it.

Duties and taxes. International prices do not include import duties, customs charges or local taxes. As the importer, you are responsible for any amounts levied by the destination country. This is disclosed at checkout before you pay. If a parcel is returned to us because duties were unpaid or it was unclaimed, we will refund the product price less our actual shipping and return-handling costs.

Delivery estimates for international orders depend on the destination and customs processing, and may extend during peak periods.

Once dispatched, you will receive a tracking link by email. Please allow up to 24 hours for tracking to update after dispatch. You can also write to us at hello@acciacci.com.au with your order number at any time. 

Delivery timeframes are estimates and are not guaranteed. We are not responsible for delays caused by the carrier, customs, weather or events outside our control - but if your parcel is running late, contact us and we will follow it up with the carrier for you.  

If your tracking shows delivered but you have not received your parcel, or your order arrives damaged, contact us at hello@acciacci.com.au within 7 days with your order number and (for damage) photos. We will investigate with the carrier and make it right - including, where a consumer guarantee applies, replacement or refund at no cost to you. Please keep all packaging for a damage claim.

Please check your delivery details carefully at checkout - we cannot be responsible for orders delivered to an incorrect address you provided. If you spot a mistake, contact us immediately at hello@acciacci.com.au and we will try to update it before dispatch. If a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery; re-shipping costs may apply for address errors. 

We want you to love what you buy from Acci. This policy explains your rights under the Australian Consumer Law and how returns, refunds and exchanges work with us. It applies to purchases made at acciacci.com.au. Nothing in this policy limits or excludes your rights under the Australian Consumer Law. 

1.  Your rights under the Australian Consumer Law 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to an exchange or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. 

• Major failure - for example, a garment with a significant fault, that is unsafe, or is unfit for purpose and cannot easily be fixed. You choose the remedy: refund, replacement (subject to availability), or keeping the item and being compensated for the drop in value. 
• Minor failure - where a fault can be remedied, we may choose to repair, replace or refund within a reasonable time. 

Proof of purchase (your order number or confirmation email) is required for any claim. 

2.  Change-of-mind returns 

If an item isn't right, we accept change-of-mind returns for a full refund to your original payment method. To be eligible:

• you request the return within 14 days of delivery; 
• the item is unworn, unwashed and undamaged, with all tags attached, free of makeup, tan and odour, and in its original condition and packaging; and 
• you provide your order number as proof of purchase. 

Original shipping charges are not refunded for change-of-mind returns, and return postage is at your cost (see section 5). 

3.  What can't be returned for change of mind 

The following are not eligible for change-of-mind returns: 

• items discounted at the time of purchase - clearly labelled on the product page and at checkout; and gift cards. Items showing wear, washing, alteration or damage caused after delivery cannot be accepted. 

4.  How to make a return 

1. Email hello@acciacci.com.au with your order number and the item(s) you would like to return, within the eligible window. 
2. We will reply within 5 business days with your return authorisation and the return address. Please don't send anything back before you hear from us. 
3. Post the item within 7 days of authorisation, packed securely in its original condition, using a tracked service. Keep your tracking number. 
4. Once we receive and inspect the item, we will process your refund, exchange or credit - normally within 5 business days of receipt. 

Approved refunds go back to your original payment method. Once your return is received and inspected, we aim to process refunds within 5 business days; your bank or payment provider may take a further 3to 5 business days to show the funds.

Subject to availability, we exchange an eligible change-of-mind return for a different size of the same style. Request the exchange when you lodge your return under section 4 and we will set the new size aside for 14 days from the date we authorise it. If the size you want is unavailable, we will refund you in full, and can let you know if it becomes available again. Each item may be exchanged once; any further change is treated as a new return and a new order. An exchange is offered in addition to your rights under the Australian Consumer Law and does not limit them. Where a piece is faulty, damaged or incorrect, sections 1 and 5 apply.